Shipping

All orders are shipped by USPS on business days (Monday to Friday) excluding holidays.

Tracking Information

Once your credit card is authorized, you will receive a confirmation email. Orders are typically processed in 2-3 business days. Once your order is shipped you will receive an email with a tracking number. You can expect to receive your order within 3-10 business days after it has been shipped.

Return Policy

Pocket Pal is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

If you are not completely satisfied with your Pocket Pal purchase, you may send it back to us for a refund within 14 days of the delivery date.

You must email hi@pocket-pal.com for a return authorization number prior to sending the return. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your item(s) are processed.

We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Terms of Use

The following Policies govern use of this site and the purchase of goods through Pocket Pal. Pocket Pal reserves the right to update or modify these terms and conditions at any time. By using this site, you agree to be bound by the Policies set forth below.

Site Contents & Copyright

All materials, photos, design elements, and text contained on this site are owned by Pocket Pal. Images may be used online by blogs and social tools if credit is given to Pocket Pal as the creator of the content, and/or if a link back to pocket-pal.com is provided. Except as noted above, you may not reproduce, publish, distribute, sell, modify, create derivative works from, or use the contents of this site without the written permission of Pocket Pal. Such use is prohibited by law, and may result in civil and criminal penalties.

Privacy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purposes of filling your online order.

Thank You

We sincerely appreciate your patronage and hope that the products you purchase from Pocket Pal bring you pleasure.